We try our utmost to ensure you receive an excellent delivery service. If something goes wrong we will try to rectify it. We do not offer compensation in the event of errors such missed, delayed or incorrect deliveries.

Delivery may be made by courier, delivery company, post office depending on the type of goods, your location and the delivery service you have chosen. All deliveries require a signature to accept receipt.

If you specify a third party mailbox address we will not accept responsibility for any loss or damage after delivery is received (the point at which the courier delivers the parcels) as the parcel will be in the hands of another party. We will provide a standard record of delivery only.

PokeKartoues can not be held responsible for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted orders

Charges

Delivery charges will be shown at the time of order and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance.

At checkout you need to select a delivery option appropriate to your location and the goods you are purchasing. If you select an incorrect option we will contact you and request payment of any additional charges.

Estimated Delivery Times

Estimated Delivery times are estimates and we do not offer compensation for delays. The expected delivery time is usually shown on our website in days or weeks. This is provided as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible.

Delivery Method

We will deliver to you using the most suitable and economical method available to us at our discretion.

Delivery Attempts

We use a number of different delivery methods to get your order to you. You will be advised when we dispatch your order and the courier services we use usually offer tracking and notifications. If you are unavailable, miss delivery, do not collect your order from a pick up point you nominated or have provided incorrect delivery information the parcel may be returned to us. We may charge you for return costs incurred and redelivery costs. If you decide to cancel your order after a delivery failed because you were not available we will deduct the delivery and cost of return charges incurred, as well as a 10% restocking fee from any refund due.

Local (Cyprus) Shipping Rates:

All orders are fulfilled by Akis Express and the cost is €5 island wide. It usually takes one working day for your order to reach your nearest Akis Express location. For home deliveries, delivery times may differ according to season. Always make sure you have your tracking number with you. You can contact them by calling 77771777 for any questions regarding your parcel.

Greece Shipping Rates:

We’re shipping orders with Geniki Taxidromiki.
Order arrives at your local office for pick up.

Delivery dates may vary, but on both occasions, we provide tracking number so you can trace your orders.